Shipping policy
How do I track my order?
You will receive an email with your tracking number once it has been fulfilled. Please be aware it may take 3 to 5 days for orders to be ready to ship. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out to orders@drinktribini.com with any questions.
What states can you ship to?
AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI, WV, WY
Who will ship my product?
Our orders are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including FedEx, GLS, and UPS.
What is the turnaround time between placing an order and receiving the order?
Typically it will take 5 to 10 days from the order date to your door, depending on your location. Orders ship from NY, NY.
Do I have to be at home to receive my product?
Yes, someone 21 or older with a valid ID must be available to sign for the products.
Why is signature required for shipments?
By federal law, only individuals of 21 years and older are allowed to buy alcoholic beverages. Because the product is shipped or delivered, the carriers must make sure that the purchaser as well as the recipient, on his/her behalf, is 21 years and older. If no signature can be collected, the carrier will leave a notice for a second or third attempt or further shipping instructions. After that, the shipment will be returned to the sender at cost to the customer.
Can I ship to a P.O. Box?
Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.
Shipping Policy
Unless otherwise indicated at the time of your purchase, shipping and handling fees are NOT included with your order and such fees will be added on to the price of your purchased products. Shipping dates and/or arrival times given are only estimates. Refunds are at the sole discretion of Tribini, AccelPay, Inc. or its third-party retail partners.
The Products purchased from the Site will be fulfilled by third party partners. As a result, title and risk of loss or damage for such products will pass to you upon our delivery to the carrier.
Packages cannot be sent to PO boxes or local carrier locations. Orders that are placed and addressed to these locations will be rejected and refunded.
All deliveries must be signed for by an individual who is capable of proving that he or she is 21 years of age or older by providing a valid form of identification at the time of delivery. If there is no individual 21 years of age or older to accept the delivery, the delivery will not be able to be completed at that time. After three failed delivery attempts, the package will be returned to the retailer. You will be required to pay an additional re-shipping fee of $25 in order to receive the package. Refunds for packages – and the associated shipping costs – that are returned to the retailers due to failed delivery attempts are at the discretion of the retailer.
We recommend that if there is a possibility an individual 21 years of age or older is not available to sign for your package, you should contact your carrier and request the tracking number be routed to a local location that allows for package pick ups. We reserve the right to refuse delivery for any reason. Packages cannot and will not be left unattended for any reason. Tribini, AccelPay, and its retail partners do not accept responsibility for any packages that are unable to be delivered due to issues with the delivery address that you provide for your order.
Third Party Fulfillment for Order Delivery in USA
If you have ordered one of the Products for delivery to an address in the USA, your order will be handled by licensed, third-party retailers in the AccelPay network, and your transaction will be facilitated through those retailers. AccelPay’s Privacy Policy, Terms of Use, eCommerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network. We do not accept any responsibility for delivery of orders of Products within the USA.
For your reference, please find AccelPay’s Terms of Service, which include information about any orders you make from them, at the following hyperlink: Accelpay Legal | Privacy Policy | Terms and Conditions. PLEASE REGULARLY CHECK THE ACCELPAY WEBSITE TO VIEW THE THEN-CURRENT ACCELPAY TERMS.
RETURN POLICY
MISSING, INCORRECT, OR DAMAGED GOODS
If you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at support@accelpay.io within 7 days of the date the product was delivered (or scheduled to be). Please include a description of the damages or missing items and include pictures. We will replace the product or issue a credit.
REFUNDS AND EXCHANGES
You can request a cancellation or refund up until your product has shipped. Once your product has been delivered, we are unfortunately unable to offer any refunds. If you are unhappy with the product or have any other concerns you can always reach out to support@accelpay.io
Full Refund Policy:
If you are an adult over the age of 21, you may make an offer to purchase alcoholic beverages or associated non-alcoholic merchandise (the “Products”) using the Sites from the Licensed Retailers. Prices displayed on the Sites reflect the prices determined by the Licensed Retailers that we partner with. Licensed Retailers may choose to accept or reject any offer to purchase the Products due to lack of availability, inability to verify your age, or any other reason. If your offer to purchase the Products is declined in full or in part for any reason, you will receive a refund for any portions of your order that are declined by the Licensed Retailer.
Licensed Retailers are solely responsible for all activities related to the sale and provision of alcoholic beverages including but not limited to (a) selecting the products to be offered for sale via the Website, (b) setting the purchase price of all products made available for sale via the Site, (c) accepting or rejecting all customer orders, and (d) fulfilling all customer orders, including but not limited to completing any deliveries or shipments of orders either directly or through a third party shipping company, if applicable. AccelPay, Inc. and Tribini shall have no liability to you, any customer, or any other person for lost, unprocessed, or mishandled orders.